Shipping and Fulfillment:

Sample-only orders are shipped via Post.
Bottles (and samples) are shipped via UPS. 

USA Orders:
Please note: UPS may not deliver to US-PO Boxes unless at a UPS store.  

Sample-only orders:
Adjusts per current postal rates for samples only via POST without Tracking.

Larger sample orders will be upgraded to UPS standard automatically at no additional charge to the customer.

Bottles (and samples):
Adjusts per current postal rates via UPS Ground (Normally arrives within 5-9 days)

*Currently we offer UPS standard/ground service and UPS expedited service/

*No duties or taxes will be charged to you at checkout or on delivery!

Canadian Orders:

*Please note: UPS may not deliver to Canadian PO Boxes.

Sample-only orders:
$10.00 via POST without Tracking.

Larger sample orders will be upgraded to UPS standard automatically at no additional charge to the customer.

Product (and samples):

$12.00 via UPS Ground (arrives within 5-7 days)

All Canadian orders will be charged 5% GST Tax.

*Currently we offer UPS ground service and UPS expedited service.

Please note: UPS may not deliver to Canadian PO Boxes unless at a UPS store. 

International Shipping (IndieScents ships to many countries at very competitive rates)
Indiescents.com ships samples and product orders via Post to most countries. If system does not allow shipping to your country, please email us at shopindiescents@gmail.com and we'll see what we can do:)
Due to the complexities of international shipping, we can only process and ship international orders every 3-5 days. We thank you for your patience and understanding.
There be any extreme delays in shipping which are out of our control. Loss in the mail is out of our control and we can only guarantee that we have shipped your order once we have marked shipped. If your international order has not arrived after 8 weeks, please contact us for consideration as to what can be done. If our system doesn't allow shipping to your country, contact us for consideration.

Duties and Taxes like VAT may be due by you at your end and collected by UPS or your local post office.

RATES for Most of the Globe

Bottles: Via Courier start at $35 for most countries Via courier with tracking.

Unlimited number of samples: Via Post without tracking: $19 (approx. 10-35 days delivery, we experience very varied delivery times by mail)

Bottles and Samples are available with tracking and will be sent Via UPS with tracking if currently available to your country.

We'll mark your order as samples for low weight items and as a "gift" for bottles. Indicating a much lower value so you shouldn't have to pay any extra duties & to also help keep the package from "being lost or taken in the mail".

Please note: Orders with multiple items are subject to additional freight charges based on the order weight and dimensions. We will email you when necessary if this occurs and is not added in automatically by the cart. (Thus far, we've never actually charged anyone anymore shipping than what our cart charges.)

Please note: Sometimes on international orders the freight charged by our cart will be much higher than the actual cost of shipping (this may occur for a small bottle(s)).  We make every effort to credit the customer back this overcharge. (If you notice this has happened and have not been credited, please contact us.) Though, sometimes the freight charged by our cart is much lower than the actual charge; we will email you when this occurs to see if you still want to proceed and pay the additonal charges or cancel the order for a full refund.

ORDER FULFILLMENT 

Orders are shipped Monday through Friday. We try to fulfill all orders within 48 hours of receipt providing it has been received before 12 noon. Orders made on Friday, Saturday or Sunday, normally ship on Tuesday. Large sample orders take longer as do international orders outside of Canada or the United States. If an order contains a back-ordered or sold out product, we will not ship that order until the missing products are back in stock.

Business days are Monday through Friday, excluding holidays.

ORDER CONFIRMATION
Once your order is placed with Indiescents.com, you'll receive two emails: the first will be your order receipt. Once we ship your order, we'll send you a second email confirming that your order has shipped.